Shipping policy
Shipping Policy
This Shipping Policy applies to all orders placed through www.vyorena.com, referred to in this policy as the “Site”.
The Site is operated by MGLOBEX LLC, trading as VYORÉNA (“VYORÉNA”, “we”, “us” or “our”).
Please read this policy together with our Terms of Service and Refund and Returns Policy.
For shipping-related questions, please contact:
Email: info@vyorena.com
1. Order Confirmation
After placing your order, you will receive an order confirmation email acknowledging that we have received your order.
Receiving an order confirmation does not mean that your order has already been dispatched.
Payment may be authorised or collected at checkout depending on the payment method and payment provider used.
Please review your order confirmation carefully and contact us as soon as possible if any information is incorrect.
2. Order Cut-Off Time
Our daily order cut-off time is:
4:00 P.M. UK time
Orders placed after the daily cut-off time will be treated as having been received on the following business day.
Orders placed on weekends or public holidays will begin processing on the next available business day.
3. Order Processing Time
Orders are generally processed and prepared for dispatch within:
1–2 business days
Processing takes place Monday to Friday, excluding weekends and public holidays affecting our fulfilment operations.
Processing time refers to the period required to prepare your order before it is transferred to the shipping carrier. It does not include the estimated delivery time.
During busy periods, promotional events or public holidays, processing may take slightly longer.
4. Estimated Delivery Time
After your order has been dispatched, the estimated delivery time is:
6–10 business days
Based on our standard processing and delivery estimates, most orders are expected to arrive within approximately:
7–12 business days from the date the order begins processing
Business days do not include weekends or applicable public holidays.
Delivery times are estimates rather than guaranteed delivery dates. Delivery may be affected by your location, carrier operations, customs procedures, severe weather, public holidays, transportation disruption or other circumstances outside our reasonable control.
Where a different delivery estimate applies to your order, it will be displayed at checkout or communicated in your order confirmation.
5. Shipping Cost
We offer:
Free standard shipping on all orders
Any optional expedited or premium delivery services, where available, will be displayed separately at checkout together with the applicable price.
6. Delivery Delays
We make every reasonable effort to process and deliver orders within the estimated timeframes stated in this policy.
Occasional delays may occur because of carrier disruption, customs procedures, severe weather, public holidays, transportation issues, unusually high order volumes or other circumstances outside our reasonable control.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide an update.
Please contact info@vyorena.com if your order has not arrived within the estimated delivery period.
7. Order Changes and Cancellations
Please contact us as soon as possible if you need to change or cancel your order.
Once an order has entered the fulfilment process or has been dispatched, it may no longer be possible to modify or cancel it before delivery.
Where an order can no longer be cancelled before dispatch, you may request a return after receiving it in accordance with our Refund and Returns Policy.
Nothing in this section affects any cancellation rights available to you under applicable consumer law.
8. Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please check the following information carefully before submitting your order:
- Recipient’s full name
- Street address and building number
- Apartment, unit or floor number, where applicable
- City and postcode
- Country
- Telephone number and email address
If you notice an error in your delivery information, contact info@vyorena.com immediately.
We cannot guarantee that an address can be changed after an order has entered the fulfilment process.
Additional shipping or return costs arising from an incorrect or incomplete address may be deducted from a refund where legally permitted.
9. Shipment Confirmation and Tracking
Once your order has been dispatched, you will receive a shipment confirmation email containing your tracking number and, where available, a link to follow the delivery status.
Please allow up to 24 hours after receiving your shipment confirmation for the tracking information to become active.
Tracking updates are supplied by the shipping carrier and may occasionally be delayed.
10. Tracking Information Not Updated
Tracking information may temporarily remain unchanged while a parcel is:
- Moving between carrier facilities
- Awaiting customs clearance
- Transferred to a local delivery partner
- Experiencing a technical scanning delay
Please allow a reasonable period for the tracking information to update.
If the tracking information remains unavailable or unchanged for an extended period, contact us at:
Please include your full name and order number so that we can investigate the shipment.
11. Order Marked as Delivered but Not Received
If your tracking information shows that your order has been delivered but you have not received it, please first:
- Check around your property and any designated safe delivery areas
- Ask household members, neighbours, building reception or concierge staff
- Check whether the carrier left a delivery notice
- Contact the shipping carrier using your tracking number
If you are still unable to locate the parcel, contact us promptly at:
Please include your order number and tracking information.
We will review the available delivery information and, where necessary, contact the shipping carrier to investigate the delivery.
Where an order is confirmed as lost, incorrectly delivered or otherwise not successfully delivered, we will provide an appropriate resolution in accordance with applicable consumer law.
12. Damaged, Defective or Incomplete Orders
Please inspect your order as soon as reasonably possible after delivery.
If your order arrives damaged, defective, incomplete or different from what you ordered, contact us at:
Please provide:
- Your full name
- Your order number
- A description of the issue
- Clear photographs or videos of the product
- Photographs of the outer packaging
- A photograph of the shipping label
Please keep the product and all original packaging until your claim has been reviewed.
We will review the issue and provide an appropriate resolution in accordance with our Refund and Returns Policy and applicable consumer law.
Depending on the circumstances, this may include a replacement, refund, repair or other suitable remedy.
13. Lost Orders
If tracking information indicates that a parcel may have been lost in transit, please contact us at:
We will investigate the shipment with the applicable carrier.
Where the parcel is confirmed as lost before successful delivery, we will provide an appropriate resolution, which may include a replacement or refund.
14. Refused and Unclaimed Deliveries
Refusing delivery or failing to collect a parcel does not automatically complete a cancellation request.
Please contact us directly if you wish to cancel your order.
Where a parcel is returned because the customer:
- Provided an incorrect or incomplete address
- Refused delivery without contacting us
- Failed to collect the parcel
- Failed to respond to the carrier
- Was unavailable after repeated delivery attempts
reasonable shipping or return costs may be deducted from the refund where legally permitted.
This does not apply where the parcel was refused because it was visibly damaged or incorrectly addressed because of our error.
15. Contact Us
For shipping and delivery enquiries, contact:
VYORÉNA
Legal company name: MGLOBEX LLC
Email: info@vyorena.com
Customer support hours:
Monday to Friday
9:00 A.M.–6:00 P.M. UK time
Registered business address:
7901 4th St N, Ste 13494
St. Petersburg, FL 33702
United States
Please note that this is our registered business address and may not be an authorised product return address. Contact us before returning any product.
Last updated: 6 August 2026
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