Shipping policy
As soon as you place your order, you will receive an order confirmation email. This confirms that we have successfully received your order and pre-authorized your payment.
Order Cut-Off Time
Our daily order cut-off time is 4:00 P.M.
Orders placed after this time will be processed on the following business day.
Order Processing Time
Orders are generally processed and shipped within 1–2 business days, Monday through Friday.
Orders are not processed or shipped on weekends or public holidays.
Estimated Delivery Time
Estimated delivery time is 6–10 business days, Monday through Friday, after your order has been shipped.
Please note that delivery times are estimates and may vary depending on your location, the shipping carrier, customs procedures, weather conditions, or other circumstances beyond our control.
Shipping Cost
We offer free shipping on all orders.
While VYORÉNA makes every reasonable effort to meet the estimated shipping and delivery times stated above, we cannot be held responsible for delays caused by shipping carriers, customs authorities, weather conditions, incorrect delivery information, or other circumstances outside our control.
Order Changes and Cancellations
Once your order has been confirmed and entered into our fulfilment process, it may not be possible to modify or cancel it.
Should you wish to return a product, you may begin the return process after receiving your order and in accordance with our Return and Refund Policy.
Order Marked as Delivered but Not Received
In case your tracking information shows that your order has been delivered but you have not received it, please first:
- Check around your property and any designated safe delivery areas.
- Ask household members, neighbours, building reception, or concierge staff.
- Contact the shipping carrier directly using your tracking number.
Once a package has been transferred to the shipping carrier, its delivery is managed by the carrier. However, should the issue remain unresolved, please contact us at vyorena.official@gmail.com, and our customer support team will do its best to assist you.
Tracking Information Not Updated
Tracking information may occasionally take some time to update due to technical or carrier-related delays.
Your tracking number may take up to 24 hours to become active after you receive your shipment confirmation email.
Should your tracking information remain unavailable or unchanged for an extended period, please contact us at vyorena.official@gmail.com so that we can assist you.
Shipment Confirmation and Order Tracking
Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number and a link to follow the delivery status of your order.
Please allow up to 24 hours for the tracking information to become active.
Damaged or Lost Orders
Please inspect your order upon delivery.
Should your order arrive damaged, defective, or with missing items, please contact us as soon as possible at vyorena.official@gmail.com and provide:
- Your order number
- A description of the issue
- Clear photographs or videos of the product
- Photographs of the outer packaging and shipping label
Please keep the product and all original packaging until your claim has been reviewed.
VYORÉNA will review the issue and work with you and the shipping carrier to determine the appropriate resolution.
Contact Us
Our customer support hours are:
Monday to Friday
9:00 A.M. – 6:00 P.M.
Email: vyorena.official@gmail.com
Business Address:
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