Refund and Returns Policy

This Refund and Returns Policy applies to all purchases made through the VYORÉNA website, referred to in this policy as the “Site”.

The Site is operated by MGLOBEX LLC, trading as VYORÉNA (“VYORÉNA”, “we”, “us” or “our”).

Please read this policy together with our Terms of Service and Shipping Policy.

For questions regarding a return or refund, please contact us at:

Email: info@vyorena.com

1. Our 30-Day Return Guarantee

In addition to your statutory consumer rights, we offer a voluntary 30-day return guarantee.

You may request a return within 30 days of the date your order was delivered.

To qualify under our voluntary 30-day return guarantee, the product must meet the return conditions described below.

After the 30-day period has passed, we may be unable to accept a change-of-mind return.

This does not affect your legal rights where a product is faulty, damaged, incorrectly supplied, not as described or otherwise does not conform to the contract.

2. United Kingdom Right to Cancel

Customers purchasing online in the United Kingdom generally have a statutory right to cancel their order without giving a reason.

You must inform us of your decision to cancel within 14 days after receiving your order.

After notifying us, you must return the product within a further 14 days.

To exercise your right to cancel, email us at info@vyorena.com and include:

• Your full name

• Your order number

• The product you wish to return

• A clear statement that you wish to cancel your purchase

Your statutory cancellation rights are separate from and in addition to our voluntary 30-day return guarantee.

3. Return Conditions

To qualify for a change-of-mind return under our voluntary 30-day return guarantee, the product must:

• Be returned within 30 days of delivery

• Be in its original condition

• Include all accessories, attachments, charging components and other items originally supplied with the product

• Be returned in its original packaging where reasonably possible

• Show no signs of misuse, accidental damage or excessive wear

• Include valid proof of purchase

You may inspect the product only to the extent reasonably necessary to establish its nature, characteristics and operation.

We may reduce the refund amount where the product has been handled beyond what is reasonably necessary and that handling has reduced its value.

4. VYORÉNA SCULPT™ and Accessories

The VYORÉNA SCULPT™ and any accessories supplied with the device may be returned under this policy provided that they comply with the return conditions stated above.

Where applicable, the following items must be returned with the product:

• The VYORÉNA SCULPT™ device

• All attachments and accessories supplied with the device

• Charging cables or charging components

• User instructions and documentation

• Any complimentary components supplied as part of the order

• The original product packaging, where reasonably possible

We may refuse a return under our voluntary 30-day return guarantee where the product has been deliberately damaged, misused, altered, excessively worn or returned incomplete.

This does not affect your statutory rights where the product is faulty, damaged, incorrectly supplied or not as described.

5. Hygiene and Personal-Care Products

The VYORÉNA SCULPT™ is a personal-care device intended for contact with the body.

Where a product has been supplied in sealed packaging for health or hygiene reasons, the statutory right to cancel may not apply once that seal has been broken where permitted by applicable law.

This restriction will only apply where the relevant product genuinely qualifies for the health or hygiene exception under applicable consumer law.

Nothing in this section limits your rights where the product is faulty, damaged, incorrectly supplied, unsafe or not as described.

6. How to Request a Return

Before returning a product, please email:

info@vyorena.com

Your email should include:

• Your full name

• Your order number

• The product you wish to return

• The reason for the return

• Photographs or videos where the product is damaged, defective or incorrect

Our customer support team will review your request and provide the applicable return instructions and authorised return address.

Do not send a return to our registered business address unless our customer support team has specifically instructed you to do so.

Products returned without prior contact or sent to an unauthorised address may experience delays in processing.

7. Return Shipping Costs

For change-of-mind returns, the customer is responsible for the direct cost of returning the product unless we agree otherwise or applicable law requires us to cover the cost.

We recommend using a tracked and insured delivery service and keeping your postage receipt until the refund has been completed.

We are not responsible for change-of-mind returns that are lost before reaching the authorised return facility.

Where a product is faulty, damaged, incorrectly supplied or not as described, VYORÉNA will cover reasonable return costs or provide an appropriate prepaid return method where required by applicable law.

8. Damaged, Faulty or Incorrect Products

Please inspect your order as soon as reasonably possible after delivery.

If your order arrives damaged, defective, incomplete or different from what you ordered, contact us at info@vyorena.com and provide:

• Your order number

• A description of the problem

• Clear photographs or videos of the product

• Photographs of the outer packaging where relevant

• A photograph of the shipping label where relevant

Where the product is confirmed to be faulty, damaged, incorrectly supplied or not as described, we will provide an appropriate remedy in accordance with applicable UK consumer law.

Depending on the circumstances, this may include:

• A full refund

• A replacement

• A repair

• A partial refund

UK consumers generally have a 30-day short-term right to reject goods that are faulty, not as described or otherwise fail to meet the applicable legal requirements.

Rights to repair, replacement, price reduction or other remedies may continue beyond that initial period.

Nothing in this policy limits your statutory consumer rights.

9. Refund Amount

Where your statutory right to cancel applies, your refund will normally include:

• The price paid for the returned product

• The cost of the least expensive standard delivery option offered by us

If you selected an enhanced, express or more expensive delivery method, we are not required to refund the additional amount above the cost of our standard delivery option.

Return shipping costs for a change-of-mind return are not refunded unless required by law or agreed by us.

Any promotional discount applied to the original order will be reflected in the refund amount.

Where products were purchased as part of a bundle, promotional offer or multi-product discount, the refund amount may be adjusted to reflect the terms of the promotion.

10. Refund Processing

We may withhold the refund until:

• We have received the returned product; or

• You provide acceptable evidence that the product has been sent back,

whichever occurs first, where permitted by applicable law.

Once the return has been received and inspected, we will notify you by email.

Approved refunds will be issued to the original payment method.

Where the statutory right to cancel applies, the refund will be issued within the applicable legal timeframe, generally within 14 days after we receive the returned product or acceptable evidence that it has been returned.

Although we process the refund within the required period, your bank, card provider or payment processor may require additional time for the funds to appear in your account.

11. Exchanges and Replacements

We do not guarantee direct product exchanges.

Where an exchange is approved, availability will depend on current stock.

In some cases, the quickest option may be to return the original product for a refund and place a new order separately.

Where a product is faulty or incorrectly supplied, any approved replacement will be provided without additional product or standard delivery charges where required by applicable law.

12. Products That Cannot Be Returned

Subject to your statutory rights, we may be unable to accept the following change-of-mind returns under our voluntary return guarantee:

• Products damaged through misuse or improper handling

• Products showing excessive wear beyond reasonable inspection

• Products altered, modified or tampered with after delivery

• Products returned without essential attachments, accessories, charging components or other supplied parts

• Products not purchased directly through our Site

• Personalised or custom-made products

• Gift cards, where applicable

• Sealed health or hygiene products where the seal has been broken after delivery and the legal hygiene exception applies

• Products specifically identified as non-returnable where permitted by law

These exclusions do not apply where the product is faulty, damaged, incorrectly supplied, unsafe or not as described.

13. Complimentary or Free Products

Where a complimentary or free product was supplied as part of a promotion, bundle or qualifying purchase, we may require that complimentary product to be returned together with the main product.

If a complimentary product is not returned, we may deduct its reasonable retail value from any voluntary change-of-mind refund where permitted by law and clearly disclosed as part of the applicable promotion.

This does not affect your statutory rights.

14. Refused and Unclaimed Deliveries

Refusing delivery or failing to collect a parcel does not automatically complete a cancellation request.

Please contact us directly if you wish to cancel your order.

Where a parcel is returned to us because the customer:

• Provided an incorrect or incomplete delivery address

• Refused delivery without contacting us

• Failed to collect the parcel

• Failed to respond to the courier

reasonable shipping or return costs may be deducted from the refund where legally permitted.

This does not apply where the parcel was refused because it was visibly damaged or incorrectly addressed due to our error.

15. Orders Returned to Sender

Where an order is returned to sender by the courier, we will review the reason for the return before issuing any refund or arranging redelivery.

Additional shipping charges may apply where the return resulted from incorrect customer information, non-collection or another circumstance outside our reasonable control.

Where the return resulted from an error by VYORÉNA or the courier acting on our behalf, the customer will not be charged additional standard delivery costs where applicable.

16. Chargebacks and Payment Disputes

If you have a problem with an order, we encourage you to contact us first at info@vyorena.com so that we can attempt to resolve the matter promptly.

Nothing in this section restricts your legal rights or any rights available through your payment provider.

17. Your Statutory Rights

Nothing in this Refund and Returns Policy excludes, restricts or limits any rights or remedies that cannot legally be excluded or limited under applicable consumer protection law.

For customers in the United Kingdom, this includes applicable rights under UK consumer legislation.

If any provision of this voluntary returns policy conflicts with a mandatory statutory consumer right, the statutory right will apply.

18. Contact Us

For return and refund enquiries, contact:

VYORÉNA

Legal company name: MGLOBEX LLC

Email: info@vyorena.com

Customer support hours:

Monday to Friday
9:00 A.M.–6:00 P.M. UK time

Registered business address:

7901 4th St N, Ste 13494
St. Petersburg, FL 33702
United States

Please note that this is our registered business address and may not be the authorised address for product returns.

Contact us before sending any product.

Last updated: 12 August 2026

MGLOBEX LLC
info@vyorena.com