Refund policy
This Refund and Returns Policy applies to all purchases made through the VYORÉNA website, referred to in this policy as the “Site”.
The Site is operated by MGLOBEX LLC, trading as VYORÉNA (“VYORÉNA”, “we”, “us” or “our”).
Please read this policy together with our Terms of Service and Shipping Policy.
For questions regarding a return or refund, please contact us at:
Email: vyorena.official@gmail.com
1. Our 30-Day Return Guarantee
In addition to your statutory consumer rights, we offer a 30-day return guarantee.
You may request a return within 30 days of the date your order was delivered.
To qualify under our voluntary 30-day guarantee, the product must meet the return conditions described below.
After the 30-day period has passed, we may be unable to accept a change-of-mind return. This does not affect your legal rights where a product is faulty, damaged, incorrectly supplied, not as described or otherwise does not conform to the contract.
2. United Kingdom Right to Cancel
Customers purchasing online in the United Kingdom generally have a statutory right to cancel their order without giving a reason.
You must inform us of your decision to cancel within 14 days after receiving your order.
After notifying us, you must return the product within a further 14 days.
To exercise your right to cancel, email us at vyorena.official@gmail.com and include:
- Your full name
- Your order number
- The product you wish to return
- A clear statement that you wish to cancel your purchase
Your statutory cancellation rights are separate from and in addition to our voluntary 30-day return guarantee.
3. Return Conditions
To qualify for a change-of-mind return under our 30-day guarantee, the product must:
- Be returned within 30 days of delivery
- Be in its original condition
- Include all accessories, attachments, manuals and components
- Be returned in its original packaging where reasonably possible
- Show no signs of misuse, accidental damage or excessive wear
- Include valid proof of purchase
You may inspect the product in the same way that you reasonably would in a physical shop.
We may reduce the refund amount where the product has been handled beyond what is reasonably necessary to establish its nature, characteristics and operation, and that handling has reduced its value.
4. VYORÉNA SCULPT Device
The VYORÉNA SCULPT™ device may be returned under this policy provided that it complies with the conditions stated above.
The following must be returned with the device:
- The VYORÉNA SCULPT™ device
- All supplied attachments
- Charging accessories
- User instructions
- Any complimentary components supplied as part of the package
- The original product packaging, where reasonably possible
We may refuse a return under our voluntary 30-day guarantee where the device has been deliberately damaged, misused, altered or returned incomplete.
This does not affect your statutory rights where the product is faulty or not as described.
5. Gels and Personal-Care Products
For health and hygiene reasons, sealed gels, creams and other personal-care products may only be returned where they remain unopened, unused and have their original hygiene seal intact.
Once a sealed hygiene-sensitive product has been opened after delivery, the statutory right to cancel may not apply where the product is not suitable for return for health protection or hygiene reasons.
This exception does not apply where the product is:
- Faulty
- Damaged
- Contaminated
- Incorrectly supplied
- Not as described
Complimentary or free gel supplied as part of a product package does not need to be returned once opened unless we specifically request it.
6. How to Request a Return
Before returning a product, please email:
vyorena.official@gmail.com
Your email should include:
- Your full name
- Your order number
- The product you wish to return
- The reason for the return
- Photographs or videos where the product is damaged, defective or incorrect
Our customer support team will review your request and provide the applicable return instructions and return address.
Do not send a return to our registered business address unless our customer support team has specifically instructed you to do so.
Products returned without prior contact or to an unauthorised address may experience delays in processing.
7. Return Shipping Costs
For change-of-mind returns, the customer is responsible for the direct cost of returning the product unless we agree otherwise.
We recommend using a tracked and insured delivery service and keeping your postage receipt until the refund has been completed.
We are not responsible for change-of-mind returns that are lost before reaching the authorised return facility.
Where a product is faulty, damaged, incorrectly supplied or not as described, VYORÉNA will cover reasonable return costs or provide an appropriate prepaid return method.
8. Damaged, Faulty or Incorrect Products
Please inspect your order as soon as reasonably possible after delivery.
If your order arrives damaged, defective, incomplete or different from what you ordered, contact us at vyorena.official@gmail.com and provide:
- Your order number
- A description of the problem
- Clear photographs or videos of the product
- Photographs of the outer packaging
- A photograph of the shipping label
Where the product is confirmed to be faulty, damaged, incorrectly supplied or not as described, we will provide an appropriate remedy in accordance with applicable UK consumer law.
Depending on the circumstances, this may include:
- A full refund
- A replacement
- A repair
- A partial refund
UK consumers generally have a 30-day right to reject goods that are faulty, not as described or unfit for purpose. Rights to repair or replacement may continue beyond that initial period.
Nothing in this policy limits your statutory consumer rights.
9. Refund Amount
Where your statutory right to cancel applies, your refund will normally include:
- The price paid for the returned product
- The cost of the least expensive standard delivery option offered by us
If you selected an enhanced, express or more expensive delivery method, we are not required to refund the additional amount above the cost of standard delivery.
Return shipping costs for a change-of-mind return are not refunded unless required by law or agreed by us.
Any promotional discount applied to the original order will be reflected in the refund amount.
10. Refund Processing
We may withhold the refund until:
- We have received the returned product; or
- You provide evidence that the product has been sent back,
whichever occurs first.
Once the return has been received and inspected, we will notify you by email.
Approved refunds will be issued to the original payment method.
Where the statutory right to cancel applies, the refund will be issued within 14 days after we receive the returned product or acceptable evidence that it has been returned.
Although we process the refund within the required period, your bank, card provider or payment processor may require additional time for the funds to appear in your account.
11. Exchanges
We do not guarantee direct product exchanges.
Where an exchange is approved, availability will depend on current stock.
In some cases, the quickest option may be to return the original product for a refund and place a new order separately.
Where a product is faulty or incorrectly supplied, any replacement will be provided without additional product or standard delivery charges.
12. Products That Cannot Be Returned
We may be unable to accept the following change-of-mind returns:
- Opened hygiene-sealed gels, creams or personal-care products
- Products damaged through misuse or improper handling
- Products altered or modified after delivery
- Products returned without essential parts or accessories
- Products not purchased directly through our Site
- Gift cards, where applicable
- Products specifically identified as non-returnable where permitted by law
These exclusions do not apply where the product is faulty, damaged, incorrectly supplied or not as described.
13. Refused and Unclaimed Deliveries
Refusing delivery or failing to collect a parcel does not automatically complete a cancellation request.
Please contact us directly if you wish to cancel your order.
Where a parcel is returned to us because the customer:
- Provided an incorrect or incomplete address
- Refused delivery without contacting us
- Failed to collect the parcel
- Failed to respond to the courier
reasonable shipping or return costs may be deducted from the refund where legally permitted.
This does not apply where the parcel was refused because it was visibly damaged or incorrectly addressed due to our error.
14. Contact Us
For return and refund enquiries, contact:
VYORÉNA
Legal company name: MGLOBEX LLC
Email: vyorena.official@gmail.com
Customer support hours:
Monday to Friday
9:00 A.M.–6:00 P.M. UK time
Registered business address:
7901 4th St N, Ste 13494
St. Petersburg, FL 33702
United States
Please note that this is our registered business address and may not be the authorised address for product returns. Contact us before sending any product.
Last updated: 30 July 2026
- MGLOBEX LLC
- vyorena.official@gmail.com